The problem
Most booking tools are built for general garages — jobs, invoicing, parts. MOT stations need something simpler: get the vehicle in at the right time, to the right bay, with the right tester available. And let customers book without phoning.
How MOT Lens handles it
- Staff booking — diary and board view for the front desk.
- Public online booking — customers request or book instantly depending on your settings.
- Capacity — site, bay and tester availability built in.
- Customer portal — customers see their booking status without calling.
- Status workflows — internal statuses stay separate from what the customer sees.
- Custom booking fields — capture what matters to your station.
- Vehicle and customer records — bookings connect to the vehicle, so MOT history and reminders are in context.
What MOT Lens doesn't do
MOT Lens isn't trying to replace your accounting package or parts catalogue. It's built around running the MOT side properly.
Example workflow
- Customer books online or staff creates the booking.
- Booking appears on the desk with bay, tester and time.
- Status updates internally as the test progresses.
- Customer sees their booking status on the portal.
- Vehicle record connects the booking to MOT history and reminders.
Who this is for
- Front desk staff managing the diary
- Site managers setting capacity
- Customers booking their MOT online
Related
Ready to see this in your station?
Talk to us about getting MOT Lens set up for your sites.